CyberpowerPC Gamer Xtreme GXiVR8020A4 Desktop Gaming PC Review – New Look, Same Great Hardware

CyberpowerPC GXiVR8020A4 At A Glance

PCBA's Rating

At a price of , this is great value for gamers.

⊕ Powerful AMD graphics card
⊕ 7th generation Intel processor
⊕ VR ready
⊖ Possible low quality PSU
⊖ No optical drive

The GXiVR8020A4 offers awesome value for money at this price point. A strong graphics card and processor make this a powerful machine for gamers.


RX 580


Intel i5-7400





  • Windows 10 Home
  • Onboard Wi-Fi
  • USB Keyboard & Mouse
  • 1 year warranty
  • Free lifetime tech support
  • Upgradeable
  • VR ready
  •

    Today we noticed yet another version of the Gamer Xtreme VR ready computers in the 8020 series by CyberpowerPC. In this review of the Gamer Xtreme GXiVR8020A4 Desktop Gaming PC, we’ll take a look at the hardware specs on this computer and take a look at how it performs for those who might be interested in buying it.

    Note: There are several versions of this PC which have been released by CyberpowerPC. Update June 2018: This review is for the GXiVR8020A4 model, which appears to have been superseded by the GXiVR8020A5 model since this review was originally written. Note that all of the Amazon product links for the GXiVR8020A4 in this review now seem to link to the GXiVR8020A5 product. For other versions in this series, see our reviews below:

    If you don’t quite like the look of the GXiVR8020A4, we’ll point out right now that it pretty much has the same price tag and near identical hardware specifications (minus an optical drive) as an earlier model (the GXiVR8020A3), which we’ve reviewed before. The only difference that we can see between these two models is the case that CyberpowerPC have used and that the GXiVR8020A3 has an optical drive, so be sure to check out the GXiVR8020A3 as well and feel free to pick the one that you like the look of most.

    The GXiVR8020A4 (click to view on Amazon)

    Overview: CyberpowerPC Gamer Xtreme VR GXiVR8020A4

    The Gamer Xtreme GXiVR8020A4 is a medium range prebuilt gaming computer, complete with mouse/keyboard, wireless USB adapter, and Windows 10 operating system. The only difference between this computer and CyberpowerPC’s previous version (the GXiVR8020A3) seems to only be the case; as the two share identical specifications in terms of graphics card, processor, storage and RAM specifications.

    With its current price point of around $720, we can’t fault the GXiVR8020A4 in terms of the hardware you get for the price. We don’t think you can build this computer from parts yourself for as cheap – buying it fully assembled by CyberpowerPC offers savings of at least $100 or more when you include the fact that it even comes with Windows 10. That’s not to say you can’t still get benefits from DIY, but in this case, you really do get value for money.

    The RX 580 graphics card released in April 2017 this year is a powerful card, and you’ll have no trouble running even the more demanding AAA game titles on high with this computer. The PC is also fully upgradeable for the future, but with the stock hardware you really won’t even need to think about performance upgrades for at least a few years.


    • Price
    • Excellent graphics card for the budget – AMD Radeon RX 580
    • Complete package with keyboard, mouse and wireless connectivity
    • Great looking case with viewing window and plenty of red LED case fans for cooling
    • Prebuilt system, complete with Windows 10 Home preinstalled
    • Potential for future hardware upgrades
    • 1 year warranty and free lifetime technical support


    • No solid state drive
    • LED lights will be on whenever case fans are running
    • Those with older monitors will need to have either a HDMI or display port adaptor to plug in their monitor
    • Lower quality mouse and keyboard
    • Unknown brand of power supply
    • Component brands may vary depending on availability


    Below, we’ll run through each of the hardware components that you get with the GXiVR8020A4.


    CyberpowerPC have kept the same processor for the GXiVR8020A4 as they had in the previous model of this computer. The i5-7400 is one of the latest generation quad-core Intel processors and has a clock speed of 3.0GHz with turbo boost to 3.5GHz. This is a fairly new processor from Intel, having only been released in quarter 1 of 2017. Being the next model up from the GXiVR8020A3, we’re going to go ahead and assume that CyberpowerPC have done the same thing with the GXiVR8020A4 version and updated their hardware to be compatible with Kaby Lake architecture, which means that you will enjoy all of the benefits of the latest technology from Intel.


    For graphics, we’re happy to report that CyberpowerPC have not dropped the ball for this build – you’ll get an April 2017-release Radeon RX 580 4GB graphics card from AMD in this build. AMD were working on the RX series of graphics cards for a while, so you can be comfortable that the 580 is going to offer the excellent performance you would expect from a high-end graphics card.

    The RX 580 was released only a short time after the RX 480, and while it’s almost exactly the same card (it uses the same graphics processing unit), AMD did implement some tweaks to bring about improvements in performance by boosting the clock speeds and optimizing the hardware.

    The end result is that you’ll see even better frame rates than the previous RX 480 version (which was already a great card). Below are some examples of framerates you can expect from the RX 580. It’s also worth noting that the i5-7400 processor used in the GXiVR8020A4 CyberpowerPC also benchmarks a little better than the i5-6500 that’s used for the test cases below, so you might be able to expect performance that’s even a little better than what’s shown below.


    For system memory, you get a total of 8 GB DDR4 RAM, a good amount for gaming builds. DDR4 RAM has been around commonly since the Skylake architecture release from Intel, and still represents top-of-the-range standard for Kaby Lake.

    One thing not specified in this build is the number of RAM sticks that you’ll get – we know that in the GXiVR8020A3 version, the RAM configuration was 2 x 4GB sticks. It’s worth noting here that CyberpowerPC are known not to guarantee any particular brand (or configuration) of RAM that you will get as the make and models offered do vary based on availability of parts.

    This won’t be an issue for most people, but it’s worth noting if you happen to be a little more picky about what brand or configuration of RAM you’re getting. Most motherboards do have up to 4 DIMM slots for RAM though, so even with 2 slots taken up for the 8GB total RAM, you’ll still have two available free slots for any future RAM upgrades.


    The GXiVR8020A4 comes with a 7200RPM 1 TB hard drive which is plenty of space for your operating system, games and any other files you want to store. Unfortunately there’s no solid state drive in this build, but if you’re used to SSD’s or just want a speed boost, it’s easy enough to throw one in at a later date.

    The particular brand/manufacturer details of the hard drive are not specified, and we take it this means it may vary subject to availability. You can rest assured though that you’ll still be getting a 7200RPM, 1TB drive.


    As with most prebuilt computers, the motherboard used is not specified. However, the computer does use a Intel B250 Express Chipset motherboard, and we’ve seen reports of both the MSI Bazooka B250M chipset or B270H chipset being used for the previous version of the GXiVR8020A3 (and presumably the same motherboard is used in this build since all other components appear to be the same).  


    The only difference between the Gamer Xtreme VR GXiVR8020A4 and the previous GXiVR8020A3 revision is the different case.

    For the GXiVR8020A4 desktop gaming PC, CyberpowerPC have used the MasterBox Lite 5 ATX Mid-Tower with red trim (if bought directly from Coolermaster the case itself has customizable trim colors, but we’re not sure if these would be included with the CyberpowerPC offering).

    Coolermaster make great cases and this one is no exception – the ‘dark mirror’ front panel looks opaque under normal conditions, but also shows through the case fan lighting when they are turned on for a very cool effect. There’s also an edge to edge transparent acrylic side panel to show off all the hardware in your PC. Finally, if you’ve got future upgrades on your mind, there’s also support for water-cooling, up to four 120mm fans, and can support graphics cards up to 16.14″ (40cm) in length.

    CyberpowerPC have also fitted the case with a read/write DVD drive and 802.11 AC Wi-Fi so that you can enjoy cable-free internet connectivity.

    You can get a good look at the Coolermaster MasterBox Lite 5 case itself in the review video below (although note that the GXiVR8020A4 is a re-badged version of this case):


    Check out the user reviews for the GViXR8020A4 Amazon >>


    You’re getting good, high-end hardware where it counts with the GXiVR8020A4. Main components like the graphics card and processor both have release dates from the first half of 2017, so you can be sure that you’ll get a good usable life out of these for the next 5 or so years at least before you will even start to notice any slowing of performance.

    Having this great hardware foundation where you need it most means that this gaming computer should easily run nearly any AAA game title that you want to run on it. It should play nearly all games on high or max settings without any performance issues, and you can expect to have at least 1-2 years of experiencing this before you may need to begin reducing your graphics preferences as more demanding games get released in the future.

    For any serious gamers, the 8GB of system RAM is probably going to be sufficient and you most likely won’t see much tangible benefit from adding more system memory, but if you plan on using this computer for more resource-intensive applications like video editing, graphics-rendering, modelling and such, then you might benefit from adding in more RAM.

    Using this computer for everyday applications will be a breeze; since it can already handle more demanding tasks like gaming. However, for an additional speed boost and even better user-experience, you could consider installing a solid state drive since the GXiVR8020A4 only comes with a hard drive (which are noticeably slower than SSDs).

    If you’re only planning to buy this computer just for everyday use like browsing the internet, viewing photos and videos, and using office applications, then it’s probably a little overkill and you’d really be spending money which could be better spent elsewhere.  You might also find the red case fans and lighting a bit noisy and/or annoying (typically you can’t turn the lighting off if the fans are running). However, if you intend to use this PC for your everyday needs and throw in some casual or even serious gaming as well, then this computer will stand by you well.

    If you do have display monitors which use VGA or DVI connector inputs, you will need to get an adapter like the one below (as the RX 580 graphics card only has display port and HDMI outputs.):

    HDMI to VGA adapter (Click to view on Amazon)

    HDMI to DVI adapter (Click to view on Amazon)

    Display port to DVI adapter (click to view on amazon)

    Display port to VGA adapter (click to view on Amazon)

    Gaming Performance

    As we’ve covered previously, you will enjoy lag-free gameplay on the GXiVR8020A4 for pretty much all game titles thanks to the RX 580 and i5-7400 processor choices, both being higher-end hardware options.

    Realistically you can expect to be able to play nearly any game at 1080p resolution with no lag or stuttering, even on max or high settings. This will probably be true for at least the next few years before you might need to start winding down the settings (as more demanding games start to be released).

    Below are some real-life examples of gameplay for a few select games so you can see how this PC handles games in real life. Credit to youtuber Electronics Produce Reviews for these.

    1. GTA V

    2. Doom

    3. Street Fighter 5

    There’s also some examples of gameplay for a couple more games below, but these are using a i5-7400 and AMD RX 480 combination (although this is the previous model RX 480 graphics card, the results are still applicable as the cards are pretty similar). Credit goes to youtuber Michu for these videos. You can expect a slight increase in frame rates than what is shown below, due to the RX 580 card in this recent edition of the GXiVR8020A4.

    4. The Witcher III

    5. For Honor


    Virtual Reality

    One of the main selling points of the GXiVR8020 series computers is that they are “VR ready”, meaning you can play virtual reality games on them. VR usually is considered a bit more demanding than regular gaming, but the RX 580 card fully supports this.

    What does this mean? Basically, if you are keen you can go and get yourself a VR headset right now and you’re able to plug and play on this computer.

    To get you as excited as we are about VR gaming, here’s a little intro to how one of the VR controllers – the HTC Vive – works in Steam:

    There’s some hype out there already, but virtual reality gaming is yet to take off completely, as it’s not really all that mainstream yet. But, it’s good to know that if you ever decide to start VR gaming, this computer can handle it.

    Virtual Reality Headsets

    For those who are interested in VR, there are currently two main headsets on the market at the moment: Occulus Rift and the HTC Vive, and you can use both of these with the GXiVR8020A4.

    The most popular seems to be the Occulus Rift headset, and if you get a kit it comes with tracked handheld controllers:

    Occulus Rift Set (Click to view on Amazon)

    The HTC Vive is also an option:

    HTC Vive virtual reality set (Click to view on Amazon)

    Upgrading the GXiVR8020A4

    Let’s have a think about how the GXiVR8020A4 will hold up in the future, should you want to upgrade it at any point in time. While you certainly shouldn’t need to anytime soon, it’s still worth considering your options, as some computers really don’t lend themselves well to being upgraded.

    When purchasing a computer that you think you might want to upgrade in the future, the main thing you need to check is  that it is a good ‘base’ to start from. Usually this means making sure the case, motherboard and CPU are decent. This allows you to upgrade other parts while still keeping these main parts for as long as possible. The GXiVR8020A4 does have a decent case and CPU, although we’re not sure about the motherboard as it’s not exactly specified what particular motherboard you will be getting. If this matters to you, it might be worth confirming with CyberpowerPC before you buy.  Regardless, some potential upgrades that you might want to consider either now or in the future are:

    • Solid state drive upgrade (this will give an immediate improvement in load/operation time, especially if you run your Operating System off the SSD)
    • RAM upgrade (only really necessary if you feel the 8GB RAM is holding you back)
    • Power supply upgrade (optional)

    This video shows how to upgrade the RAM in the previous version (the GXiVR8020A2) and also put in a solid state drive. There are a few differences between these models (the GXiVR8020A4 has a different case and also a different graphics card), but for the most part the hardware should be the same – except for the lack of an optical drive in the GXiVR8020A4. So check it out if this sounds like something you’d like to do.

    SSD Upgrade

    If you have the extra money or even already have a solid state drive (SSD), we’d definitely recommend putting one in. Not only will you notice an extreme improvement in loading times, your computer will boot up super fast as well. From personal experience, I know after going to SSD, it would be super frustrating to have to go back to a slow hard drive, as there really is a noticeable difference in speed.

    The GXiVR8020A4 already has plenty of space with its 1 TB drive size, but you could still easily add in a small SSD as well to get a speed boost. If you are interested in doing this to get a speed boost, you’ll get the most benefit by re-installing of cloning your Windows 10 Operating System (OS) across to the SSD as well as your most commonly used programs. Then use the slower 1 TB hard drive for less commonly used applications and storage of files.

    If you’re after a cheap yet good SSD, check out the Kingston HyperX Fury 120GB drive or for something a little more premium, the Samsung 850 EVO range is recommended.

    Other Future Upgrades

    When considering future upgrades, it’s worth having some knowledge of the hardware that you’re getting and its capabilities. While you probably don’t need to really even consider any upgrades straight away, in a few years you might be thinking about things like:

    • Graphics card upgrade (though the RX 580 will certainly still be relevant for at least a few years)
    • Overclocking upgrade (not really required at this point in time as the Core i5-7400 processor is still very new and benchmarks quite well)

    Neither of these are really necessary at the moment or even in the near future, but for anyone who does like to plan ahead and keep on the cutting edge of new technology,  it’s good to keep these in mind.  You will also probably need to think about things like power supply upgrades and research your hardware at that time to make sure it’s suitable for your intended application.

    Power Supply Upgrade

    One final word of advice regarding the GXiVR8020A4 concerns its power supply. Usually there’s only two main reasons why you’d need to upgrade a power supply:

    1. If your existing power supply is not sufficient for your hardware (e.g. you have a 300W power supply but your components might require a minimum of a 600W power supply).
    2. If your existing power supply is of questionable quality (e.g. a low quality manufacturer or if its specifications aren’t great).

    Not everyone knows this, but a poor quality power supply can lead to damage of your computer hardware, especially since cheaper/lower-quality supplies are prone to not providing parts with a clean power signal within certain limits.

    For the GXiVR8020A4 you may want to consider a power supply upgrade because of reason number 2. We don’t know for sure, but we’ve heard that CyberpowerPC can sometimes skimp on the quality of their provided power supplies – which can potentially lead to problems further down the road.

    There’s no need to panic about this and it’s not a deal-breaker, but we would recommend doing a bit of research into the particular brand or make of power supply that your CyberpowerPC comes with, and see if anyone has had any issues in the past.

    If anything does look a little suspicious, you might want to swap out your power supply with a more quality brand. As usual, we’re not hesitant to recommend EVGA power supplies since their products come with a 3 year warranty and are also 80+ certified. The 600BQ model below is a good option for this PC.

    EVGA 600W power supply on Amazon


    CyberpowerPC Gamer Xtreme GXiVR8020A4 Specifications

    We will note that CyberpowerPC have been known to switch the exact brands or model of hardware components to suit availability (particularly on components such as the power supply, RAM, motherboard, storage drives etc). The following specification are based on the best known information at the time of writing and based on the assumption that the parts offered will be the same as those in the GXiVR8020A3 model (since they appear to be the same computer but just with a different case).

    Model Number:


    Operating System:

    Windows 10 Home


    Intel Core i5-7400 Quad Core 3.0GHz (3.5GHz boost). Full specs here.


    Graphics Card: AMD Radeon RX 580 4GB

    Outputs supported: Up to 6 displays (with the use of a hub). Supports Virtual Reality (with compatible headsets).

    Output ports: 3 x Display Port 1.4 HDR; 1 x HDMI 4K60 Support

    Clock speed: Up to 1257 MHz Base / Up to 1340 MHz Boost

    Maximum digital resolution: 4096 x 2160 supported over DisplayPort or HDMI

    Dimensions: Height – 1.57″, Length – 7.87″, Width – 4.88″

    Full graphics card specifications can be found here and here.


    Not specified for the GXiVR8020A4, but the following motherboards have been reported from people who have purchased the GXiVR8020A3 (previous model of this computer which has all the same hardware but just a different case).

    MSI Bazooka B250M chipset or B270H chipset – CyberpowerPC are liable to change the motherboard used. CyberpowerPC’s support team has previously reported that “The brand may vary depending on availability” on previous builds, so while at the moment that means they are using the MSI Bazooka, it could potentially be a different spec motherboard in the future. Just one to watch out for.  For the purposes of this write up, we’ll assume you’re getting the MSI Bazooka motherboard if you decide to purchase this PC.

    The GXiVR8020A4 is advertised with the following connectivity options:

    6 x USB 3.1 | 2 x USB 2.0 | 1 x RJ-45 Network Ethernet 10/100/1000 | 802.11AC Wi-Fi | Audio: 7.1 Channel | Keyboard and Mouse

    The specs below are for the MSI Bazooka B250M motherboard, however as stated above, this could potentially vary due to stock and availability. If it is important to you as to which particular motherboard is used in your new PC, we recommend confirming this with the seller before you put in an order over Amazon.

    CPU: LGA 1151 Socket

    Chipset: Intel® B250 Chipset

    Form Factor: Micro ATX – 9.3 in. x 9.0 in. (23.5 cm x 22.8 cm)

    Memory: 4 x DIMM slots, max. 64GB DDR4 2400/2133 MHz (Note DDR4 maximum module speed can depend on if your processor is 6th or 7th generation)

    Expansion Slots: 1 x PCIe x16 (Gen 3);  2 x PCIe x1  (Gen 3)

    Output Support: 1 x HDMI, 1 x DVI (from onboard graphics, though these ports become automatically disabled due to the RX 480 graphics card)

    Audio: Realtek® ALC887 Codec, 7.1-Channel High Definition Audio

    Gigabit LAN: Realtek RTL8111H Gigabit LAN controller

    SATA/Storage: 6 x SATA 6Gb/s ports; 1 x M.2 slot (key M) [Note, the SATA1 port becomes unavailable when using the M.2 slot]

    USB: 6 x USB 3.1 Gen1 (SuperSpeed USB) ports (3 Type-A and 1 Type-C ports on the back panel, 2 ports available through the internal USB connector); 6 x USB 2.0 (High-speed USB) ports (2 ports on the back panel, 4 ports available through the internal USB connectors)

    Internal I/O connectors:
    • 1 x 24-pin ATX main power connector
    • 1 x 8-pin ATX 12V power connector
    • 6 x SATA 6Gb/s connectors
    • 2 x USB 2.0 connectors (supports additional 4 USB 2.0 ports)
    • 1 x USB 3.1 Gen1 connector (supports additional 2 USB 3.1 Gen1 ports)
    • 1 x 4-pin CPU fan connector
    • 2 x 4-pin system fan connectors
    • 1 x Front panel audio connector
    • 2 x Front panel connectors
    • 1 x TPM module connector
    • 1 x Chassis Intrusion connector
    • 1 x Serial port connector
    • 1 x Parallel port connector
    • 1 x RGB LED connector
    • 1 x TBT connector
    • 1 x Clear CMOS jumper

    Details above were taken from here.

    Back I/O ports:

    1 x PS/2 keyboard port
    1 x PS/2 mouse port
    1 x HDMI port
    1 x DVI-D port
    1 x LAN (RJ45) port
    2 x USB 2.0 Type-A ports
    3 x USB 3.1 Gen1 Type-A ports
    1 x USB 3.1 Gen1 Type-C port
    3 x audio jacks

    Case Front I/O Ports:

    The GXiVR8020A4 uses a  MasterBox Lite 5 ATX Mid-Tower case, which supports up to four 120mm case fans and front and rear liquid cooling options.

    The front ports are mounted at a high position on the front of the case for convenience and allows for ease of use if the tower is located beneath a desk.

    2 x USB 3.0
    1 x Audio in (microphone)
    1 x Audio out (headphone)

    Drive bays: 2 x Combo 3.5″/2.5″ slots;   1 x SSD

    Dust filters: front and bottom

    Expansion slots: 7

    Full case specifications can be found here.


    Internal memory: 8 GB DDR4  (According to the CyberpowerPC support team, “The model of RAM will vary due to what we have in stock during the systems assembly”)

    Maximum internal memory: 64 GB (based on motherboard specification above)


    Total storage capacity: 1 TB, Storage media: HDD, Hard drive interface: SATA. 7200rpm

    Power Supply:

    Based on user reports of the previous model (GXiVR8020A2) of this computer,  we assume the PSU size is 600 Watt unit (We have not seen any information on a specific power supply model used, but as with RAM and motherboards, would suspect that CyberpowerPC are likely to vary the model based on availability of parts.)


    USB Wireless Adapter 802.11AC

    Optical Drive:



    7.9 (W) x 18.5 (H) x 20.16 (D) inches

    18.5 x 7.9 x 17.9 inches

    32 pounds


    There’s great value on offer here in this build – you get a gaming computer with high-end performance at a price that we can’t beat with a DIY build. Opt for either of the GXiVR8020A3 or GXiVR8020A4 if you like the specs on this computer, as both appear have the exact same hardware specifications and price tag. It’s only the case that’s different – so feel free to choose the one you like the look of best.

    With a powerful i5-7400 processor and high-end RX 580 graphics card, this computer can handle nearly any AAA game title you throw at it on high or even max settings without skipping a beat.

    There are a few items to be aware of, like the lack of a solid state drive, no optical drive and potentially lower quality power supply, but in summary you’re getting excellent value for money with the processor/graphics card combo on this prebuilt, and add that in with the fact that it comes complete with a Windows 10 operating system and even peripheral keyboard and mouse, then you’re getting up into the value range that can’t be easily beat.

    Whether you’re after a gaming computer that is ready-to-go out of the box, or something you can upgrade in the future, the GXiVR8020A4 is an excellent base mid/high-range computer to start with for any serious gamer.

    Click here to check out the GXiVR8020A4 on Amazon


    1. You review states that there is an optical drive. But other reviews say there is not one. Can you confirm there is an optical drive please?

      • Hi Heather,
        Please always take the manufacturer’s product information as highest priority over any review as it’s all too easy for mistakes to happen. In this case we actually had misreported on the optical drive (sorry everyone) so confirm there is not one included in the GXiVR8020A4 model. Review has been updated to fix the error.
        Thanks for bringing this to our attention!

    2. I bought one of these for my grandson last Fall and I guess I’m the one who got one of the PSUs you warn about. It was dead as a doornail after only a couple of months. Replaced it out of pocket with an EVGA 500w model because I saw no profit in replacing it with another one just like the one that had gone sideways, especially after I had read reviews on it that ranged from mildly cautionary like yours, to outright advice to replace the PSU before you ever turn the machine on. Anyway I assume that voided my warranty so when… just another few weeks later… the mainboard decided to belly up. One local tech said it had most likely been damaged by the PSU fail. So it’s been sitting in the back of my closet ever since. I’ve finally decided to resurrect it (if I can afford it). I’ve bought components and done my own assemblies for decades and this was actually the first prebuilt I had bought in well over 10 years. This experience made me remember why this is so. Anyway, you might want to strengthen that warning about the PSU a little. Every time I find a complaint about these computers it almost always involves the failure or inadequacy of the power supply so I honestly feel a stiffer warning is in order. And do NOT depend on Cyberpower for much in the way of technical support. The were ready to replace the PSU apparently but I opted for a more permanent fix and they won’t even talk to me now.

        • Hey! I changed the psu because everytime I tried turning it on i got a message on my screen that said “power saving mode” I thought it was the psu so i bought a new one. However, everytime I try to use the pc I still get the same “power saving mode” on my screen. Any thoughts on what the problem might be?

          • Hi Alberto.

            It sounds to me like you’re seeing the “Power saving mode” message from your computer’s monitor (the screen).

            When a monitor does not receive any input from the computer they sometimes go into power saving mode and display a message on the screen.

            First, some questions about your problem.
            Do you hear any beeps after turning on the computer? These beeps or beep codes help diagnose if there is a hardware problem.
            Had anything changed immediately before the computer stopped working?

            Without the answer to the above questions I can still suggest you try the following troubleshooting steps to get you started:

            1. Check that the computer is actually running. I know this sounds silly but sometimes the computer will turn on then off right away. See if the lights are on and if the fans inside the case are spinning for a start.

            2. Check all cable connections from the back of your computer to the monitor. Most importantly, check that the video cable is plugged in securely and that it is plugged into the graphics card output on the back of the computer and not the one on the motherboard. You should be able to tell as the port will line up with the graphics card inside the case rather than the motherboard.

            3. Try a different cable. Try replacing the video cable (DVI or HDMI) with a new or known-working cable.

            4. Try a different computer monitor (screen). Your monitor may have died so test this with a known working monitor.

            5. Reseat the graphics card. This involves the following:
            – Turn off the computer completely. If your power supply has a switch on the back (on the outside), turn it off. If it doesn’t, unplug it from the wall.
            – Open the case and touch a metal part of the case to discharge any static electricity in your body.
            – Unscrew and lift out the graphics card and reseat it into the slot. There is a screw that holds it down to the back of the computer’s case as well as a plastic clip that holds it to the motherboard. The clip can be very tricky to get to as the larger graphics cards will cover it up. Don’t force it, make sure you release the clip first.
            – Once the card is reseated make sure the power cables to the card are connected properly. Most modern gaming graphics cards will have one or two power cables connected from the power supply.
            – Check everything is connected, reconnect the power and turn the computer back on and test.

            6. Check the other power cable connections to the motherboard. You should have two – one really large cable with heaps of pins and one smaller up near the CPU with 4 – 8 pins. Make sure they’re both connected securely. Do this step with the computer turned off and unplugged from the wall also as per the first bullet point in step 4.

            If you try all of these steps and nothing has helped you may have a failed hardware component such as a graphics card, motherboard or CPU. You can start testing by replacing the graphics card with a known-working one.

            Hopefully this helps. Let us know if you’re able to fix the problem or if you need further assistance.

            • Thanks for the response!

              I tried using the monitor with aonther pc and it worked perfectly! I forgot to say that I’m using an older monitor, the one that has a VGA cable, so im using a VGA to HDMI adapter.

              The pc turns on and the fans are moving and everything, there are no beeping sounds. The only part that doesnt seem to be on is the video card. Its fans dont move at all when i turn the pc on.

              Im going to try to reseat the video car, hopefully it works!

              Ill let you guys know! Thanks so much for the help!

            • No problem.

              Seems like you’re on the right track. Make sure the power connectors to the graphics card were connected properly when you changed the power supply! That’s a common mistake I’ve seen. If they are not connected the card won’t get enough power to run.

              Keep us updated.

            • Hey! I checked that everything was plugged in properly then I reseated the graphics card but still nothing… Its actually even worse since the computer wont turn on at all, compared to before when it did turn on and the “power saving mode” message appeared on the monitor… F*ckkkk 🙁

            • Also, now im hearing like when a lightbulb short circuits around the graphics card… Is it possible i screwed it up? god dammit

            • Hi Alberto,

              First, let’s check the graphics card is reseated properly. This video has a good demonstration of the process.
     (graphics card reseat is at about 1:20). Be sure to power off and unplug the power cable etc first.

              As for the buzzing coming from the new power supply, that doesn’t sound good. You mention you changed power supplies recently. Since changing them didn’t fix your original problem it’s likely that the original power supply still works. Do you still have your old power supply? If so, try swapping it back in and testing. Make sure you turn off everything first and unplug from the wall. Also touch the case a few times to discharge any static from your body.

              How long have you had this computer? Do you think it’s under warranty at all?

            • Also, if the new power supply does turn out to be faulty in addition to whatever was wrong with the computer previously then this could be a sign of power surges. I highly recommend you to plug the computer into some port of power surge protection device such as this one:

    3. So I recently received this computer as a gift for my starting pc. I’m not sure if their is something wrong with it but on the benchmark tests, it looked phenomenal, but when I tried playing overwatch for example, I could barely get 20 fps on low settings. Should I contact them to say somethings wrong?

      • Hi Noah,

        That definitely sounds like something is off, because the RX580 and CPU in the GXiVR8020A4 should certainly be able to handle Overwatch with no issues.

        It’s more likely to be a software issue than a problem with hardware (hopefully), so be sure to check this first. Have you been having any other issues with other games or do they run as expected?
        It may also be worth doing a quick check inside the case to make sure you did actually get the correct hardware (RX 580 graphics card and i5-7400 processor etc) that was advertised – since CyberpowerPC do assemble all of their computers, there could have possibly been a mistake.

        Troubleshooting-wise, I would suggest the following which should hopefully fix the issue for you:
        1) Make sure there’s nothing running in the background when you are playing (Task Manager can help with this)
        2) Update the graphics driver to make sure it’s the latest/current version
        3) Try reinstalling the game

        Have a go at those and let us know how you go. Good luck!

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